Shipping and Returns

Your order will be picked, packed and shipped from our customer service warehouse located in Toronto, ON Canada. Shipping times and carriers may vary depending on the final destination.

Approximate Delivery Times

Canada: 5-7 days
United States: 5-15 days
International: 5-30 days

Please note: These are approximate delivery times based on the carriers average. Customs and inclement weather may cause delays. Your tracking information will include the most up-to-date information. Quark Expeditions is not responsible for orders delivered late and recommends contacting the carrier for more information.

Shipping Rates

Canada

Orders below $100
$4.95

Orders above $100
Free

-
United States

Orders below $100
$5.95

Orders above $100
Free

-
Australia Orders below $100
$19.95
Orders $100 - $398
$24.95
Orders above $399
Free
New Zealand Orders below $100
$19.95
Orders $100 - $398
$24.95
Orders above $399
Free
Europe Orders below $100
$14.95
Orders $100 - $398
$24.95
Orders above $399
Free
Rest of World - Orders below $399
$24.95
Orders above $399
Free


Currency
: All pricing is in USD. All orders will be billed in US Dollars and the rate of exchange will be determined by your issuing credit card or bank. 

Delivery: Orders are shipped within 48hrs of receiving payment. Items are processed using standard delivery with major carriers. You will be provided a tracking number which you may use to track the status of the delivery. 

Duties and import fees: All packages will ship from our customer service warehouse in Canada. All international packages may be subjected to customs duties and taxes depending on final destination. Quark Expeditions is not responsible for any import fees payable upon receipt of your order.

Shipping Locations: We partner with various postal services to ensure we can ship to travelers around the world, but restrictions may apply. We are currently unable to ship to Africa, Russia and some Asian and South American countries.

Returns and Exchanges: Items purchased from the Polar Boutique are eligible for a refund or exchange within 14 days of delivery. Items you wish to return or exchange are to be sent to our warehouse located in US or Canada, using your carrier of choice - you will be responsible for return shipping costs and shipping fees are non-refundable. Personal items (socks and underwear) and final sale items are not eligible for an exchange or refund. 

Please contact us at Uniform@quarkexpeditions.com if you wish to return or exchange merchandise. We will reply within 1 business day. 

Items Purchased Onboard: Items purchased on board a vessel are not accepted for returns or exchanges after disembarking the vessel. Items purchased online will not be accepted for returns or exchanges on board our vessels unless otherwise authorized prior to travel.