FAQ's

Quick Links: Packing ListSize Charts, Returns and Exchanges, Contact Us

I have an upcoming booking, when should I place my order?
We recommend placing your order at least 60 days before travelling. This will allow time to receive the order and exchange any items, if necessary. Should you have questions or concerns regarding timeliness please review our shipping lead times or contact us.

What should I purchase before leaving for my trip?
We recommend reviewing our packing list to ensure you're prepared for your next big adventure. The list includes items which are mandatory for your trip, items which are provided by Quark Expeditions, and items we recommend bringing along. A short list of gear we recommend includes 2 sets of merino baselayers, 2 sets of midlayers, 3 pairs of warm socks, waterproof pants and waterproof gloves.

Will all items found online be available on my trip, and visa versa?
The Polar Boutique website and gift shops onboard may not carry the same items. The shops onboard will offer a variety of gear, souvenirs, electronics, hygiene items as well as toys. Please note, pricing may vary from the website and shops onboard due to international trade regulations and local import taxes. At this time, Quark Expeditions does not price match.

I missed the opportunity to purchase something while onboard the ship. How can I purchase the item now?
The availability of items may vary between our vessels and online. At this time, Quark Expeditions cannot send items from our onboard shops to your home.

An item or size is out of stock. How can I purchase it?
We recommend submitting your information found on the item detail page "back in stock alert" to receive an email once the item is back in stock. Your email will not be used for any other purpose.

What size should I order?
Please review our size chart section to ensure your gear is comfortable. The majority of our items feature a standard fit, in which case you should order your normal size. When considering baselayers, they should be worn close to your skin and are not intended to be tight or baggy in order to maintain body temperature.

I see a parka online. Do I need to purchase one for my expedition?
All Quark Expeditions include a parka designed to protect you during your expedition. These will be distributed to you onboard the vessel for ship programs or once you arrive at your camp (for land expeditions). The Quark Expeditions Parka is yours to keep! For further information, please contact your Polar Travel Associate or your Travel Agent.

During my booking, I included my size preference for the parka and muck boots. What if they don't fit once I try them onboard?
Our ships carry extra stock of parkas and muck boots. The expedition team onboard is happy to assist with sizing and will offer time at the beginning of your voyage to exchange your parka and/or muck boots to ensure you're comfortable during zodiac cruising and landings. 

I purchased something onboard a ship. Can I return it to Quark Expeditions?
Only merchandise purchased from the Polar Boutique website can be returned directly to Quark Expeditions (see Shipping and Returns). Merchandise purchased onboard can only be returned or exchanged onboard during your voyage.

I purchased something online. Can I return or exchange it onboard a ship?
Online purchases cannot be returned or exchanged onboard our fleet of expedition ships. They must be returned or exchanged within 14 days of receiving your order. For information on our return policy please click here.

I purchased electronics onboard, are they covered under warranty?
For assistance with warranty or repair of electronics, please refer to the manufacturer details included in the packaging.

Can my items be delivered to the ship?
Due to import regulations, orders cannot be delivered to the vessel at this time. We also do not recommend shipping to a hotel or other third party destination for collection prior to travel.

I'm located in a country the Polar Boutique cannot ship to. What should I do?
Please reach out to merchandise@quarkexpeditions.com with a list of items you're looking to purchase, the sizes of each item, as well as your shipping address.

I placed an order online and have a question. Who can I contact?
Please email merchandise@quarkexpeditions.com or contact us by phone at 1-888-356-5699, ext. 418 (Monday - Friday from 9am - 4pm EST). We will return your message within 1 business day.